Support

Q. Is Playing Lotto London Legal?

Q. Why must I enter my user name and password each time I log in to the web site?

Q. What is the latest time I can enter on the day of the draw via Lotto London?

Q. How will I know that I have a wining ticket?

Q. When will the winners be paid?

Q. What happens after the third rollover?

Q. What is the bonus ball? Do I win with 2, 3, and 4 numbers and the bonus ball?

Q. Why do you charge more than 1 pound per entry when it only costs £1 per entry at retailers stores in the UK?

Q. Will I get paid?

Q. How do I change the Credit Card number on my registered account?

Q. How do I access my History Usage Report ?


Q. Is Playing Lotto London Legal?

AThere is no difference between buying a Lotto ticket in the UK if you are there for any reason, and ordering that same ticket through us. It is legal to buy the ticket in the first case, so it is legal in the second case as well. Lotto London offers significant jackpots through the UK national lotto. It is considerably larger than the jackpots offered by most local lotteries, and is also paid out in one lump sum, offshore and tax-free!

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Q. Why must I enter my user name and password each time I log in to the web site?

A. You do not have to enter this information when you login. The information on this web site is free and open to everyone, even those who do not play through the site. The personal details are required to provide you with access to your personal account and the services that are available to registered customers only. Even if you do not provide your personal details at time of login, you still have the opportunity to do so when you participate in a lottery drawing or use any of our personal services.

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Q. What is the latest time I can enter on the day of the draw via Lotto London?

A. 5 Hours before the UK National Lottery draw. There is a time ticker on the web site to help you out.

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Q. How will I know that I have a wining ticket?

A. Lotto London will publish the winning numbers and related prizes on the site soon after each draw takes place. Previous Lottery results are also available on the site for your reference.The Lotto London team will as well inform customers via email of the lottery results and notify individual customers with their winning numbers.

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Q. When will the winners be paid?

A. Once the winner of any prize has been announced, we will send you your money according to the way you prefer.Cheques will take up to 14 working days and Wire Transfers will take up to 7 working days. Big prize winners are advised to contact our support and ask for the management to be in touch with them to co ordinate their prize win transfer at their will.

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Q. What happens after the third rollover?

A. If the jackpot is still not won after four consecutive draws, the final jackpot fund will be shared out between the players who have matched five of the six main numbers plus the bonus number in the fourth draw.

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Q. What is the bonus ball? Do I win with 2, 3, and 4 numbers and the bonus ball?

A. The bonus ball is the 7th number drawn. It only comes into play when a player matches 5 of the first 6 numbers drawn. When a player matches 5 out of the 6 plus the bonus ball they share a win of the second highest prize.

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Q. Why do you charge more than 1 pound per entry when it only costs £1 per entry at retailers stores in the United Kingdom?

A. We need to charge extra as we have extra costs the UK lottery do not have. We manage a secure database of players, as well as we manage their payment history and purchase history. We also have salary overheads for managing the site and overseeing the operation.

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Q. Will I get paid?

A. Of course you will. This is our business and if we do not distribute the wins to our players, we will not survive long. You also have confirmation emails for your purchases and winnings as back up.

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Q. How do I change the Credit Card number on my registered account?

A. ll you need to do is to write the new credit card details on the confirmation page, after you hit CHECKOUT on the lotto game. Please make sure you write down all the 16 digits of your card, without any spaces or other characters.

Q. How do I access my History Usage Report?

A. Lotto London has all the records you have sent. Whenever you would like to retrieve your history, please contact our 24/7 support at support@LottoLondon.com and we will send you a full history report.

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For additional questions please contact us at support@lottolondon.com

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